Manager- Employee Relations Partner

ESSENTIAL JOB FUNCTIONS:

• Partner with managers/employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.

• Provide guidance and advice on sensitive complex scenarios (i.e., potentially significant matters where there are people and business risk).
• Assume responsibility for all phases of the investigation lifecycle for cases related to workplace conduct, culture and conflict, including intake, background research, witness/subject interviews, writing summary report, presentation of findings to stakeholders for resolution of substantiated matters, and debrief meetings with leadership.
• Ability to manage competing, high-priority demands, prioritizing workload of self and direct reports.
• Partner with key stakeholders (People Business Partners, Business Conduct Office, Legal and business leadership) to facilitate appropriate outcomes and to mitigate risk and develop of remediation plans for behavioral, cultural/work environment issues.
• Lead the integration and utilization of case management software for tracking, applying rigorous notes, and related courses of action.
• Analyze employee relations trends to help develop proactive strategies solutions, programs, and policies.
• Create executive briefings, case summaries, proposals, and materials including content across the team to support programs (manager trainings), processes (flow charts), and executive summaries (PowerPoint).
• Ability to work independently and be part of a team environment while developing highly effective and inclusive professional relationships with peers, colleagues, and cross-functional teams.
  
  

JOB SPECIFICATIONS:

• Five plus years of experience in complex employee investigations required.
• Bachelor’s degree and/or related HR certifications preferred.

• Minimum three years of leading and developing teams required.
• Demonstrated ability to influence outcomes and drive resolution strategies at all levels in the organization that balance the business and internal risk required.
• Proven knowledge of federal, state and local laws, statues, which govern employment policies and practices with a thorough understanding and demonstrated application of internal and external HR principles, concepts practices and standards required.
• Experience successfully implementing programs across geographically distributed organizations.
• Proactive, highly responsive, sensitive concerns with an ability to empathize while maintaining professional objectivity.
• Demonstrated collaboration in a close team environment, diplomatic, and flexible in adapting to occasional changes in case priorities.
• Experience conducting corporate internal investigations including intake, investigation, resolution, and summary reports as well as strong written, verbal and listening skills across all levels of the organization.
• Proven ability to make judgment calls/problem solving skills and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.
• Capability to work with limited direction, usually within a complex and often ambiguous environment, to drive linear, fact-based insights, recommendations, and solutions.
• Problem solver who thinks outside of the box to drive new approaches.
• Excellent Presentation/PowerPoint skills (story telling) and Excel (including formulas).
  
  

PHYSICAL REQUIREMENTS:

1. Ability to view video display terminal images for extended periods of time.
2. Ability to sit for extended periods of time.
3. Ability to lift, tug, pull up to twenty-five (25) pounds.
4. Ability to physically operate a computer keyboard, calculator and multi-line telephone system.
5. Ability to travel via automobile and/or airplane up to 20%.
   
   

Other:

This position is based in Charlotte, North Carolina.