HR and Operations Director

The Carolina Federation is seeking a full-time HR and Operations Director to oversee human resources and drive operational efficiency while managing staff performance, compliance, and talent development. This position will play a critical role in building out strategies and systems for our growing organization. The HOD will be an internal organizer: assessing organizational needs and dynamics in ways that lead to solutions that enable greater collaboration, equity, efficiency, compliance, and dynamism across the organization. The HR and Operations Director (HOD) reports directly to the Chief Operating Officer (COO), supervises an Administrative Manager, and manages external relationships that includes organizational insurance and health insurance brokers.

HR and Organizational Culture:

• Support and guide managers to effectively implement people-centered hiring, onboarding/offboarding, and performance management processes in alignment with organizational values and systems.
• Develop and steward holistic, equity-based HR systems and practices, including employee classification, compensation structures, job descriptions, and salary administration across base and variable pay.
• Lead and oversee performance management systems and processes, including evaluations, feedback practices, and manager support.
• Oversee onboarding and offboarding processes to ensure consistent, values-aligned staff transitions.
• Support the Executive Team in handling and resolving employee relations issues in accordance with employment law and organizational values, in consultation with legal counsel as needed.
• Collaborate with the Executive Team on organization-wide staff culture, training, and professional development.

Operations Management and Organizational Effectiveness:

• Supervise the Admin Manager to lead and implement organizational systems and processes across HR and operations functions; and collaborate with the operations team and relevant staff to maintain systems and processes
• Oversee organizational accounts and vendor relationships, and support the implementation of new systems and tools across HR and operations.
• Maintain and expand operations documentation and administrative guidance to ensure internal systems are clear, accessible, and effective.
• Own organizational insurance coordination, including renewals, broker relationships, single-event coverage, and identifying gaps or vulnerabilities and proposing corrective action.
• Oversee implementation of health, safety, security, and disaster preparedness protocols.

Policy, Compliance, and Risk Management:

• Work with the COO to research, develop, implement, and continuously refine organizational policies, procedures, and guidance documents, incorporating employment law, best practices, and input from staff to ensure equity and alignment.
• Work with the COO to ensure legal compliance of HR systems and activities, identifying risks and proposing corrective action.
• Ensure systems and policies are aligned and effectively implemented across a multi-entity organizational structure.
• Partner with the COO and management to disseminate, implement, and enforce organizational policies and standards, including providing clear guidance to managers and ensuring policies are upheld equitably across the organization.

Organizational Leadership and Movement Alignment:

• Act as an internal organizer, assessing organizational needs and translating them into systems and solutions that strengthen collaboration, equity, and effectiveness.
• Engage in experiential learning and formal training related to human resources, operations, organizational development, and leadership. Learning from history and comrades through the study of transformative multiracial and Black-led movements, powerful organizing, and effective leadership.
• Build and maintain relationships with aligned operations teams and leaders of other organizations, contributing to broader movement capacity.

Qualifications

We are seeking candidates who excel in designing and managing HR and operational systems, building strong cross-functional relationships, and translating organizational needs into effective, values-aligned solutions. Specifically, the ideal candidate will bring:

• Required
  
  • 7+ years of experience in HR or related fields for organizations of at least 40-50 people
  • 7+ years of supervision experience in any field
  • Experience assessing, building, and executing HR systems across the full employee lifecycle, including identifying gaps and implementing effective, values-aligned processes 
  • Experience translating HR strategy into day-to-day operations, including developing policies, guiding complex employee situations, and driving consistent implementation across teams 
• Preferred
  
  • Willingness to learn about organizational insurances and other operational responsibilities
  • Experience improving internal processes and workflows, including identifying inefficiencies and implementing practical, scalable solutions
  • Strong project management skills, with the ability to move initiatives from concept to execution while maintaining clarity, timelines, and accountability
  • Proven ability to work in a fast-paced, people-oriented, and results-driven environment
  • In-depth knowledge of labor law and HR best practices
  • Experience with HRIS, applicant tracking systems (ATS), and other HR platforms 
  • Demonstrated ability to build and effectively manage interpersonal relationships at all levels of the organization
  • Demonstrated attention to detail

The priority deadline for this position is Wednesday, June 3rd. Interviews will take place on a rolling basis beginning on Thursday, June 11th, with an ideal start of Thursday, July 30th. However, the position will remain open until filled.

Send us:

• A resume and a brief cover letter explaining your qualifications and what sparks your interest in this position and our organization
• The name, email address, phone number, and affiliation of three references who can speak to a combination of your values and previous work experience

You can email these to [email protected] and CC [email protected] with the subject line “HR and Operations Director”.